Q: do you do brake service ?
A: yes we perform brake inspection and provide you with an estimate.

Q: What is an electrical diagnostic ?
A: An electrical diagnostic checks the starting sytem or any malfunction to the electrical system of the vehicle.

Q: What happens if i have a brake noise ?
A: Its best to bring the vehicle to a service center to get a brake inspection.

Q: Do you have a Mercedes master technician ?
A: yes, we service Mercedes master technician on board. 

Q: Do you perform smog inspections ?
A: yes, we are a state license smog inspection station.

Q: Do you perform oil changes ?
A: Yes, we perform oil changes on many makes and models.

Q: Do you perform any Air Condition service ?
A: Yes, perform A/C services on all kinds of vehicles.

Q: Can you resurface my brake rotors ?
A: Yes, on some vehicles the brake rotors can be resurfaced if they are thick enough.

Q: What should i do when my check engine light comes on ?
A: A check engine light is a warning light that needs to be diagnosed.

Q: When do i need a tire rotation on my vehicle ?
A: It is recommended to get a tire rotation every 5000 to 10000 miles.

Q: When do i need maintenance of my vehicle ?
A: All vehicle manufacturers recommend a service every 5000- 10000 miles or whn your service light comes on.

Q: Do you offer any warranty on your repairs performed ?
A: Yes, warranty most of our repairs for 3 years/36,000 miles which ever comes first.

Q: Are your technicians ASE certified ?
A: Yes, our technicians are ASE certified in different repairs.

Q: How do you handle emergency repairs or breakdowns ?
A: We send a tow truck out to retrieve your vehicle and start any required repairs.

Q: Are you able to perform repairs on hybrid or electrical vehicles ?
A: yes perform all kinds of repairs and maintenance on hybrid and electrical vehicles.

Q: Can you provide a detailed explanation of the repair process ?
A: We will provide you with a digital inspection that includes detailed explanation and educational videos on the repair.

Q: What is your policy on repairs that do not fix the problem ?
A: We will either return your money or warranty the repair and try again.

Q: How do you handle vehicle recalls or manufacturer service bulletins ?
A: We subscribe to all manufacturers bulletins, and keep our customers informed by sending them to the specified dealership.

Q: What is your policy on missed appointments or cancelations?
A: we can accommodate you to come in at your convenience or cancel the appointment completely without any problems.

Q: Can you provide a breakdown on the labor and parts costs ?
A: yes, all our estimates break down the parts and labor costs.

Q: Do you offer any discounts for regular customers.
A: yes, we send them coupons and specials every three month.

Q: Are you a member of the Costco Auto program ?
A: Yes , we are preferred service center for Costco members.

Q: What are your hours of operation ?
A: we are open Monday to Friday from 7:30 to 05:00 PM

Q: Why do i need to change my coolant in my vehicle ?
A: Most vehicle manufacturers recommend the coolant to be changed between 60,000 to 100,000 miles

Q: Why is my AC running hot ?
A: Your vehicle might need an AC service because your freon has run out.

Q: What is a quality oil filter for my car ?
A: We recommend the aftermarket wix oil filter.

Q: How fast can you service my vehicle ?
A: depending on the nature of the service, we usually have a turn around time of one day.

Q: Do you provide a shuttle for your customers ?
A: yes, we provide rides and pick up our customers to and from their residence. 

Q: Do you provide rental cars to your customers ?
A: In case it is a major repair, we provide a rental for up to three days to our customers.

Q: How do i know if my vehicle is overheating ?
A: The vehicle is overheating when you see your temperature gauge going all the way to red, you must pull over and stop your vehicle.

Q: What languages are spoken at your shop ?
A: We have Spanish and German speakers that can help you with the repair process.

Q: Do you service European vehicles ?
A: yes, we work on all European vehicles.

Q: Do you do any transmission work ?
A: Yes, we diagnose and replace transmissions.

Q: Do you repair or change engines on vehicles ?
A: In case your engine ceases, we can change your engine for you.

Q: Do you replace hybrid batteries ?
A: Yes we perform hybrid battery replacements.

Q: Do you perform any ADAS Caliberations ?
A: we are doing any dynamic Caliberations. 

Q: Do you have a Nationwide warranty  ?
A: Yes we work with Technet which covers your warranty nation wide.

Q: Are you competitively priced ?
A: Many of our repairs and services are very competitive.

Q: Do you tires ?
A: we do tires, alignments and rotation and balancing.

Q: How experienced are your technicians ?
A: Most of our technicians have 10-20 years experience in various repairs are either factory trained or certified.

Q: Do you provide senior discounts ?
A: yes we do give senior discounts.

Q: Do you give any discounts to active military personal ?
A: Yes, we have military discounts.

Q: Do you perform any vehicle software updates ?
A: Yes, we perform software updates on various vehicles.

Q: Do you do any body work ?
A: No, we refer you to a body shop.

Q: Do you repair any stereo or navigation on vehicles ?
A: Yes, we do on a limited basis.

Q: Do you pick up and deliver vehicles for repairs ?
A: Yes, we do on a limited basis.

Q: Do you service or repair diesel vehicles ?
A: Yes, we have a diesel technician that can perform those repairs.

Q: do you do any brake and light inspections ?
A: No, we will refer you to one nearby.

Q: Do you smog older vehicles
A: yes, we are a Star Station, where we perform emission tests and also repair the ones that have failed the test.

Q: Are you a CarMax warranty repair facility ?
A: yes, we perform many CarMax vehicle warranties that are directed to our repair shop.

Q: How can i make an appointment at your shop ?
A: You can either call us or go to our website at www.http://completecarcare318.com 

Q: How can i tow my vehicle to your shop ?
A: Call our customer line and make an appointment and if you have AAA, you can have towed to our shop 24/7.

Complete Car Care Encinitas is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Complete Car Care Encinitas (760) 634-1000 if you have any issues in accessing any area of our website.