FAQ
Q: Do you offer any warranty on your repairs performed?
A: Yes, warranty most of our repairs for 3 years/36,000 miles which ever comes first.
Q: Are your technicians ASE certified?
A: Yes, our technicians are ASE certified in different repairs.
Q: Do you have a Mercedes master technician?
A: Yes, we service Mercedes master technician on board.
Q: How experienced are your technicians?
A: Most of our technicians have 10-20 years experience in various repairs are either factory trained or certified.
Q: Do you service or repair diesel vehicles?
A: Yes, we have a diesel technician that can perform those repairs.
Q: Do you replace hybrid batteries?
A: Yes we perform hybrid battery replacements.
Q: Do you do brake service?
A: Yes we perform brake inspection and provide you with an estimate.
Q: What is an electrical diagnostic?
A: An electrical diagnostic checks the starting sytem or any malfunction to the electrical system of the vehicle.
Q: What happens if my brakes make noise?
A: It's best to bring the vehicle to a service center to get a brake inspection.
Q: What languages are spoken at your shop?
A: We have Spanish and German speakers that can help you with the repair process.
Q: Do you perform oil changes?
A: Yes, we perform oil changes on many makes and models.
Q: Can you resurface my brake rotors?
A: Yes, on some vehicles the brake rotors can be resurfaced if they are thick enough.
Q: What should I do when my check engine light comes on?
A: A check engine light is a warning light that needs to be diagnosed.
Q: When do I need a tire rotation on my vehicle?
A: It is recommended to get a tire rotation every 5000 to 10000 miles.
Q: How often do I need to schedule maintenance of my vehicle?
A: All vehicle manufacturers recommend a service every 5000- 10000 miles or whn your service light comes on.
Q: Are you able to perform repairs on hybrid or electrical vehicles?
A: Yes perform all kinds of repairs and maintenance on hybrid and electrical vehicles.
Q: Do you perform smog inspections?
A: Yes, we are a state license smog inspection station.
Q: Can you provide a detailed explanation of the repair process?
A: We will provide you with a digital inspection that includes detailed explanation and educational videos on the repair.
Q: What is your policy on missed appointments or cancellations?
A: We can accommodate you to come in at your convenience or cancel the appointment completely without any problems.
Q: Can you provide a breakdown on the labor and parts costs?
A: Yes, all our estimates break down the parts and labor costs.
Q: Do you offer any discounts for regular customers.
A: Yes, we have a Specials page with all of our current savings.
Q: Are you a member of the Costco Auto program?
A: Yes, we are preferred service center for Costco members.
Q: Do you perform any ADAS Caliberations?
A: We are doing any dynamic Caliberations.
Q: Why do I need to change my coolant in my vehicle?
A: Most vehicle manufacturers recommend the coolant to be changed between 60,000 to 100,000 miles
Q: Why is my AC running hot?
A: Your vehicle might need an AC service because your freon has run out.
Q: What is a quality oil filter for my car?
A: We recommend the aftermarket wix oil filter.
Q: How do you handle emergency repairs or breakdowns?
A: We send a tow truck out to retrieve your vehicle and start any required repairs.
Q: How fast can you service my vehicle?
A: Depending on the nature of the service, we usually have a turn around time of one day.
Q: Do you provide a shuttle for your customers?
A: Yes, we provide rides and pick up our customers to and from their residence.
Q: Do you provide rental cars to your customers?
A: For major repairs, we can provide a rental for up to three days to our customers on a limited basis.
Q: How do I know if my vehicle is overheating?
A: The vehicle is overheating when you see your temperature gauge going all the way to red, you must pull over and stop your vehicle.
Q: Do you service European vehicles?
A: Yes, we work on all European vehicles.
Q: Do you do any transmission work?
A: Yes, we diagnose and replace transmissions.
Q: Do you repair or change engines on vehicles?
A: In case your engine ceases, we can change your engine for you.
Q: Do you have a Nationwide warranty?
A: Yes we work with Technet which covers your warranty nation wide.
Q: Are you competitively priced ?
A: Many of our repairs and services are very competitive.
Q: Do you tires?
A: We do tires, alignments and rotation and balancing.
Q: Do you provide senior discounts ?
A: Yes we do give senior discounts.
Q: Do you give any discounts to active military personal?
A: Yes, we have military discounts.
Q: Do you perform any vehicle software updates?
A: Yes, we perform software updates on various vehicles.
Q: Do you do any body work?
A: No, but we refer you to a body shop.
Q: Do you repair any stereo or navigation on vehicles?
A: Yes, we do on a limited basis.
Q: Do you pick up and deliver vehicles for repairs?
A: Yes, we do on a limited basis.
Q: Do you do any brake and light inspections?
A: No, we will refer you to one nearby.
Q: Do you smog older vehicles?
A: Yes, we are a Star Station, where we perform emission tests and also repair the ones that have failed the test.
Q: Are you a CarMax warranty repair facility?
A: Yes, we perform many CarMax vehicle warranties that are directed to our repair shop.
Q: How can I make an appointment at your shop?
A: You can either call us or go to our website at www.http://completecarcare318.com
Q: How can I tow my vehicle to your shop?
A: Call our customer line and make an appointment and if you have AAA, you can have towed to our shop 24/7.
Q: Do you perform any A/C services?
A: Yes, perform A/C services on all kinds of vehicles.
Q: What is your policy on repairs that do not fix the problem?
A: We will either return your money or warranty the repair and try again.
Q: How do you handle vehicle recalls or manufacturer service bulletins?
A: We subscribe to all manufacturers bulletins, and keep our customers informed by sending them to the specified dealership.