TLDR: They killed my battery, didn’t want to take responsibility, and then left my car in a handicap spot… I came in for a diagnostic check for a check engine light. They had it for 3 days and didn’t find anything wrong. I get the car back and the battery is DEAD, from them leaving the light on. My remote for the car wasn’t even working, we couldn’t open the door. They had us drive my car around for “15 min so they can test the battery after that.” They didn’t test the battery anfter and just told me to turn it off and on again, and it didn’t start up again.. SO they kept the car to ‘charge it’ , but now they need to keep it for the weekend.. LOU tried to tell me that ‘their technician didn’t have a reason to turn the light on cause it was day time , so it wasn’t them” I said “you guys had my car for 3 days and admitted it was running fine 3 days in a row, now my car is dead” .. Lou did not want to take accountability.. it made going to work extremely difficult.. ONE WEEK later , they say my car battery and alternator are fine and the battery is charged… *LOU* was Unwilling to make any sort of compromise and I will be speaking with a manager.. oh yeah, and they left my car in a handicap parking after the week of ‘repairs’ .. STAY AWAY
Hi Elijah, I am sorry we did not meet your expectations. Your car was parked in handicap parking because the parking area was being repaved. We have no reason to turn on any dome lights. Lou did recharge the battery and it is holding power. Sorry for the inconvenience!
- Complete Car Care Encinitas