Went in for a smog check I had scheduled a week in advance, and right away I noticed a lot of red flags. They charge $120 just for a smog test, which is extremely high compared to most shops. On top of that, it was going to take them over an hour even though I had an appointment longest smog test I’ve ever heard of. While waiting, I overheard the staff explaining a “transmission service” to another customer. In reality, that just meant a basic fluid change, but they made it sound like a complicated job to justify a higher charge. That told me right away they rely on confusing customers instead of being upfront. When I checked in, I had to stop the guy and ask for basic information like the cost and time things he should have told me immediately. It was clear they’re used to people just handing over their card without asking questions, which is how they get away with upcharging for simple work. Overall, this place feels like it takes advantage of people who don’t know better. I would not recommend this shop unless you don’t mind paying inflated prices for basic services
Hi Ryan, I am sorry you were not correctly informed about your service. First of all you declined to have us service your 1989 Chevy S10 Vehicle. The smog check is for a 1989 which needs a dyno test, Evap test, and the standard test, which is California mandated test. A newer vehicle is just a standard test. I like to refer you to the California Bureau of Automotive Repair. Second, again I like to clarify what you overheard, and not knowing the type of vehicle we are dealing with for the Transmission service, a closed transmission cannot not be serviced draining and filling, so please do not assume that all cars are made the same !!
- Complete Car Care Encinitas