I used to bring my cars there and things were good. I don’t know if they had a change of management or policy, but I wasn’t happy with my last visit. They double charged me for diagnostic fee - $400 to look at 2 issues., which were pretty basic standard issues that happen as cars age. My thoughts – To Double charge and add that on top of repairs just didn’t seem right. I did say something and they took $100 off because I wasn’t aware they were going to charge me twice. I believe that’s an unethical and unfair practice and never went back. To be fair, that was 2 years ago and they may have improved since them…
Dear Romina, we apologize for any inconvenience you experienced during your last visit. We appreciate your loyalty and want to assure you that we take customer feedback seriously. If you have any further concerns or would like to discuss your experience in more detail, please reach out to us at (760) 634-1000 or [email protected]. We hope for the opportunity to regain your trust. -Andy K.
- Complete Car Care Encinitas