First of all their work was quality and fast. Their scheduling was good, too. My only gripe is that their labor rate is $120 per hour and they literally only had the car in the garage for 15 min. I asked he tech how long it took and he said one hour. I was there to see it all. Then they still charged me for the whole hour. The coupon helped but even my attorney charges by the minute. I felt overcharged. If a business is supposed to do "estimates" and can charge more with permissions, then they should also charge less when the work is below estimates.
Hello Marvin,Thank you for your feedback. In the automotive industry we use book time, just like your electrician or your plumber. An A level technician may very well perform that job faster than book time depending on his expertise. That does not mean that the business will discount that job. Normally we do not take customer parts, as a courtesy we did. Thank you for coming bye.
- Complete Car Care Encinitas