5

Well they have better coffee while you wait than at Bob Baker Service. They are fast and friendly. I will be back.

Hi Danielle,Thank you for sharing. We are a family business and we want to do whats best for our customers.

- Complete Car Care Encinitas
5

I was running a ton of errands in Encinitas one day and I thought while I was in the area I would drop in to have my car smog checked. Lou was at the front desk and the place was really busy. I asked him about getting my car smogged and he said that it was really booked tight but if I wanted to hang out he would try to fit me in or I could make an appointment for an alternate day. I said that I would wait for a bit and sat down in the lobby which, is well equipped for waiting with a tv, complimentary coffee, water and snacks. I was waiting for about 5 minutes when Lou came and found me in the waiting area and said after speaking with the smog tech it looked like it would be a fairly long wait for me. He then suggested that if I had other things to do in the area I could do that and call him in an hour and he would let me know how it looked. I sincerely appreciated Lou's effort especially since I looked like a leisure time mom in her requisite yoga pants with plenty of time to kill...he valued my time as if I was an important executive by offering me this option. At his suggestion, I went about my errands and called Lou in an hour and he said he would be able to fit me in in 10 minutes if I wanted come back. True to his word, I got back to Complete Car Care and was in and out of there in less than a half hour. Everyone I came into contact with here at CCC was friendly, professional and knowledgeable. If I would have had to wait...it wouldn't have been an awful place to do so but it was nice that I was able to accomplish so much in one day without wasting time sitting around. Thanks to Lou and the team for outstanding customer service. I will definitely be back.

5

all 3 cars are in great hands with Complete Car Care, great job guys and gals, thank you

Hi Linda/Ron,Appreciate your business over the years. Thank you for your feedback.

- Complete Car Care Encinitas
5

Got appt. for smog check, and when we showed up realized that we needed brake check as well. I thought the grinding noises might be the "self-adjusting" rear brakes, but they informed me it was actually the front brakes nearly worn down. They also checked brake fluid and recommended flush/change, and offered mid- and premium- level brake pad replacement, and rear-brake adjustment. We declined the rear-brake adj, since they were self-adjusting, and not yet worn. Work was done as promised in couple of hours, and they actually checked rear brake adjustment anyway, to prevent a premature return visit. Satisfied with service.

Hi , We really appreciate you taking the time to do this survey ! Our entire Complete Car Care team is really passionate about making sure all our customers leave happy, We'll see you again sometime !

- Complete Car Care Encinitas
5

Updated rating - Clearly a communication problem with both parties.at first visit. The company invited me back and completed the smog appointment with no problems.I really appreciate the follow up and interest in cultivating a customer base.

I am sorry that your vehicle failed the smog inspection. I know how frustrating this can be.

- Complete Car Care Encinitas
5

Awesome place to have a doagnostic check on your car.Their Smog service is the best and get you outthe door in 20 minutes.Highly recommend this place for all your car needs.

Thank you for your awesome review I will share it with the rest of the crew.

- Complete Car Care Encinitas
5

I had an air conditioning issue on my Honda Civic and they took care of it the same day. Lou took great care of us and even gave me a discount on the services. Everyone was super friendly and helpful and I will definitely go back if I need more service for my car. Complete Car Care was awesome! I highly recommend them.

thank you for your feedback. I will share this with the crew.

- Complete Car Care Encinitas
5

Phenomenal experience! Professional and courteous! Good value for service and I would highly recommend Complete Car Care for all vehicle repair needs. Evan is amazing!

Thank you for taking our survey, appreciate your time.

- Complete Car Care Encinitas
4

Very courteous and performed work very quickly. As far as value, maybe about 10%-15% more expensive than auto repair shops in central San Diego area, but saves me the drive from North County all the way down south.

5

If I lived in town I would certainly would use your shop again! I had a great experience. The employees were very friendly, helpful and efficient. They took care of my car quickly. Thank you!

Hi Jennifer,Thank you for sharing and taking our survey.

- Complete Car Care Encinitas
Complete Car Care Encinitas is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Complete Car Care Encinitas (760) 634-1000 if you have any issues in accessing any area of our website.