Encinitas Auto Repair

1832 reviews
Call Us: (760) 642-1722
5

Quick turnaround and clean work with helpful information throughout. Thanks!

Thank you for taking the time to leave us such a wonderful review, Joseph! We are thrilled to hear that your experience at Complete Car Care Encinitas was exceptional. We take pride in providing not only efficient service but also valuable information to our customers. If you have any further questions or need assistance, feel free to reach out to us at (760) 634-1000 or [email protected]. We look forward to serving you again in the future!-Andy K.

- Complete Car Care Encinitas
5

Smog check. It wasn’t just getting a smog check it was tge Custer service and fun time I had in the waiting room. Loved seeing all employees working as a team

Helice, thanks for your glowing review! We're happy you enjoyed our top-notch customer service and the lively atmosphere in our waiting room. At COMPLETE CAR CARE ENCINITAS, we believe in providing a great experience along with our service. If you have any questions or need further assistance, please don't hesitate to reach out to us at (760) 634-1000 or [email protected]. We're here to help! -Andy K.

- Complete Car Care Encinitas
5

Thank you for the 5-star rating, Laura! We're delighted to hear that you had a great experience at Complete Car Care Encinitas. If you have any questions or need further assistance, please don't hesitate to reach out to us at (760) 634-1000 or [email protected]. We're here to help! -Andy K.

- Complete Car Care Encinitas
5

As usual, everything was done professionally and the car was ready when I was told it would be. What a difference from the car dealership. I am so glad I changed two years ago. Thankyou.

Sandra, we're thrilled you made the switch to Complete Car Care Encinitas! It's wonderful to hear that our professional service and timely delivery have made a positive impression. Call us anytime at (760) 634-1000 or drop an email to [email protected] if there's anything else we can do for you. Thank you for your support!-Andy K.

- Complete Car Care Encinitas
1

Go check the other low reviews you'll see why. Came in to get my Daytime running light changed and to see why my automatic transmission light was turning on. They couldn't recreate the light to my engine so my diagnostic fee for that was waived. And when I denied the other "suggested" charges that they wanted for my sway bar and tie rods they went back and redid my quote for the lights and tried to charge me over $300. They told me it was because they needed to replace the entire housing for my lights because they had melted. Apparently. I said no. I never agreed to that. Then they told me I would still be charged $130 labor fee for removing a light. Not only is this hypocritical because they didn't actually change the lights but then told me they couldn't because they had been melted in. I fought them on that diagnostic and told him I was picking up my car with or without a police escort. They texted me and said there's no need for hostility. There is when you're making bullshit charges. I felt the staff was rude because when I asked how the light would be melted into my car they replied " ma'am I'm not an engineer" Apparently you're not a mechanic either. I went to a different shop and they charged me 50 bucks to replace the lights. They were able to remove them just fine and said nothing was melted. I'm also going back for them to do the rest of the work they suggested because I no longer trust this complet car care anymore. You may be stationed in Encinitas but that doesn't mean you need to rip off women just to make your dime. I'm sure you'll have a nice little response at the bottom of my review like you do all your one Stars. But don't worry, you're one stars will catch up with you. Hopefully you'll have an engineer on hand to fix it.

Milica, thank you for sharing your experience. We apologize for any misunderstandings or dissatisfaction you encountered. Customer satisfaction is our top priority, and we regret that we fell short of your expectations. We'd like the opportunity to discuss your concerns further. Please reach out to us at (760) 634-1000 or [email protected]. -Andy K.

- Complete Car Care Encinitas
5

Great friendly service. Old fashion style.

Thank you, Christopher, for the kind words! We're glad to hear that you appreciated our friendly and old-fashioned approach to service. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! -Andy K., COMPLETE CAR CARE ENCINITAS.

- Complete Car Care Encinitas
5

Ian and team were very communicative and thorough, easy to schedule appts, reasonable pricing!

Thank you for the glowing review, Leslie! We're thrilled to hear that you had such a positive experience with Ian and our team. We pride ourselves on clear and thorough communication, easy scheduling, and fair pricing. If you have any further questions or need assistance, please don't hesitate to reach out. We'd be happy to help! -Andy K.

- Complete Car Care Encinitas
4

Prices are definitely high; was $450 for 2 diagnostics, but it goes towards repairs if you get work done so it can be irrelevant. The staff is great though. Ian really makes the entire process so much better and is great to deal with.

Hello Nick! We appreciate your feedback. Our diagnostics fees contribute to the overall repair cost. It's great to hear that Ian provided exceptional service, making your experience better. Please don't hesitate to contact us if you need any further assistance at (760) 634-1000 or [email protected]. -Andy K.

- Complete Car Care Encinitas
5

Found and diagnosed the problem quickly!!

Justin, thank you for your 5-star review! We strive to provide speedy and accurate diagnoses for our customers. If you have any further questions or need assistance, our team is here to help. -Andy K.

- Complete Car Care Encinitas
2

I used to bring my cars there and things were good. I don’t know if they had a change of management or policy, but I wasn’t happy with my last visit. They double charged me for diagnostic fee - $400 to look at 2 issues., which were pretty basic standard issues that happen as cars age. My thoughts – To Double charge and add that on top of repairs just didn’t seem right. I did say something and they took $100 off because I wasn’t aware they were going to charge me twice. I believe that’s an unethical and unfair practice and never went back. To be fair, that was 2 years ago and they may have improved since them…

Dear Romina, we apologize for any inconvenience you experienced during your last visit. We appreciate your loyalty and want to assure you that we take customer feedback seriously. If you have any further concerns or would like to discuss your experience in more detail, please reach out to us at (760) 634-1000 or [email protected]. We hope for the opportunity to regain your trust. -Andy K.

- Complete Car Care Encinitas
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Complete Car Care Encinitas is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Complete Car Care Encinitas (760) 634-1000 if you have any issues in accessing any area of our website.