Closed Thursday & Friday for Thanksgiving!

CLASSIC CAR OWNERS AND WOMEN BEWARE I am so upset because I genuinely wanted to go back for the work they did on my car. They were kind when I went in. It’s only after I found damage to my paint job and provided proof the same day I picked it up that they completely flipped on me. They chipped the paint on my 450sl Mercedes after I just got it painted. I noticed it right after I picked it up (it was in the shop for two months not a few weeks like I was told). When confronted they said management would not cover the damage. Then when I showed before and after photos (timestamped) as proof a manager agreed to cover the damage. Then he told me to go to Ramon (a painter in the complex). He told me the whole panel needed to be repainted. They told me to go to him again and the manager met me there and Ramon told him the same exact thing. He kept ghosting me over text saying they would get me a cheaper price at another shop until finally I was ghosted again. Once again I reached out and that manager had left the company apparently. Then the owner DID NOT HONOR the agreement after I explained the situation multiple times. Instead they argued with me and sent me photos of a towel and a RANDOM TOOL laying on top of my car (more proof it was not cared for) saying it never happened in their shop because of the towel. In what world does a towel prevent a chip? I responded with before and afters of the car with no chip before I brought it in and a chip immediately after picking it up. I asked for the owner to call me. Ghosted again. I have asked for their help multiple times but they will not take responsibility after leading me on for MONTHS. Oh this is also after I spent about 2k after only coming in for $600 of work. Absolutely HORRIBLE experience.

Great guys and great work

everyone was really nice and the pricing was super reasonable

Walked in with no appointment for a smog check, fit me in right away even though all bays were full and had me out in 45 minutes

They listened to my concerns about my van and my frustration with Encinitas Ford being unable to find the problem and perform any repairs despite having my van for several days on each of three occasions. Complete Car Care was proactive, responsive and thorough. Van driving much better now.

OVERCHARGING - I brought my 2005 Jeep Wrangler here as a new customer to replace the driver-side seatbelt buckle. I supplied the part myself because Jeep no longer makes it, and I asked for an estimate for labor only. I was quoted $480 and was explicitly told this was a high estimate and that the final cost would likely be lower unless the job turned out to be unusually difficult. This repair is very straightforward and, based on standard repair information and widely available tutorials, should take about one hour. This is not a complex or labor-intensive process. There are four bolts to remove the seat and one other bolt to remove the receptacle for the seatbelt. When I picked up my car, I was charged the full $480 with no explanation. The invoice did not include an itemized breakdown of labor hours, labor rate, or how the charge was calculated. After I questioned the charge and pointed out that this is typically a one-hour job, they reduced the price by $50, bringing it to $430, which is still extremely high for this type of work. They later offered $100 off as store credit if I brought my car back, but I’m not comfortable returning, since my concern is being overcharged in the first place. This shop had an opportunity to fix the issue by issuing a fair refund, and they chose not to. I was hoping this would be an honest, reliable shop for all of my future repairs, but they have lost my business. If you’re a woman, I’d recommend coming here with a man so you’re not overcharged based on assumptions. After reading other reviews, I noticed that another woman described a very similar experience of being overcharged, which makes this feel like a pattern rather than a one-off mistake. I left feeling like I was taken advantage of. Once I pushed back, the cost suddenly dropped, though still not to a reasonable amount. Based on my experience, I would not recommend this shop. Transparency and fair labor practices matter.

Very professional ! Informative , honest, I hope !!!