I've been taking my car here off and on for a few years now for oil changes and other minor things. At 130,000 miles, I knew I was due for some maintenance since everything on my car was basically still original from the factory. They quickly found all of the things that needed fixed and Evan was nice enough to go over each one with me explaining thoroughly what each part is responsible for. As a woman, it can be hit or miss going to repair shops as we're easy to convince since we don't understand 3 quarters of the lingo. I never feel like that here. They give their honest opinion about what should be prioritized and what things could be worried about at a later date. I had an issue with my car recently after picking it up from the shop (faulty OEM part) and had to return it the following day. The way they handled it far exceeded any expectation I could of had. Lou was great. Without my even asking, he offered to cover either a rental car or flight for me since I had to leave out of town that afternoon on emergency. He assured me that my car would be fixed by the time I got back and that they would keep it locked in the garage every night. While having to get (and pay for) car repairs is never fun, the guys at Complete Car Care really go out of their way to make their customers feel appreciated which is why I'll continue going there for any of my cars needs :).
Hi Megan,Thank you for your review, we appreciate your time, I will share with the entire staff.
- Complete Car Care Encinitas